Have questions? We’re here to help
Frequently Asked Questions
How long will it take to receive my order?
Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 5-7 business days
- Estimated delivery time: 6-9 business days
For more details, please refer to our Shipping Policy.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the Australia & New Zealand. For more information, please check our Shipping Policy.
Where is Kitnest located?
Kitnest is based in New Zealand, and we proudly offer a curated selection of premium pet products.
What payment methods do you accept?
We accept the following payment methods:
- American Express
- Apple Pay
- Google Pay
- MasterCard
- Shop Pay
- Visa
- PayPal
For more details, please refer to our Billing Terms and Conditions.
What if I receive a defective product?
If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.
Can I cancel my order after it’s placed?
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
What is your return policy?
We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.
How can I contact customer support?
You can reach our customer support team through the Contact Us page or by emailing us at support@kitnestofficial.com
Do you ship internationally?
No, we currently ship exclusively within the Australia & New Zealand.
Do you have a physical store location I can visit?
We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team for details.
What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Return Policy.
How can I track my order?
You can track your order through the Track Order page on our website.
For More Information
Address: 7A Salisbury Avenue, Mount Cook, Wellington, Wellington 6021, New Zealand
E-mail: support@kitnestofficial.com
Phone: +64272565653
Contact Form
Customer Service Hours:
Monday to Saturday: 9:30 AM to 7:00 PM
We aim to respond to your inquiries within 1-2 business days. Thank you for choosing Kitnest!